Updated 2026-07-18
About
These Terms of Use (“Terms”) govern access to and use of Orca Pings websites, public pages, community spaces, account areas, software interfaces, and general online services provided by Orca Pings (“Orca Pings,” “we,” “us,” or “our”) (collectively, the “Services”). By accessing or using any part of the Services, you agree to be bound by these Terms, any applicable appendix, and our Privacy Policy.
If you do not agree to these Terms, you must not use the Services.
Acceptance of Terms & Privacy Policy
By using the Services, you agree to:
- These Terms of Use;
- Any appendix that applies to the specific Orca Pings service, subscription, platform, or line of business you use; and
- Our Privacy Policy, which governs how we collect, use, store, and protect personal and business information.
These Terms apply to all users, customers, organizations, and account holders.
Service-Specific Appendices
The general Terms apply to website use, public content, community spaces, account access, and general interaction with Orca Pings. Some lines of business have additional terms in appendices at the end of this document.
If you purchase, subscribe to, access, or use a specific Orca Pings line of business, the relevant appendix also applies. If a signed agreement, statement of work, order form, or service-specific contract conflicts with these Terms, the signed agreement controls for that specific engagement.
Right to Refuse, Limit, or Terminate Service
Orca Pings reserves the right, at its sole discretion, to:
- Accept or refuse new clients;
- Decline to provide Services to any individual, business, or organization;
- Suspend, restrict, or terminate Services at any time where use presents legal, operational, security, reputational, or compliance risks; the client’s activities conflict with Orca Pings’ business, ethical standards, or platform stability; or continued service would expose Orca Pings to regulatory, contractual, or infrastructure risk.
We are not obligated to provide justification for refusing or discontinuing service beyond what is required by law or contract.
General Acceptable Use & Malicious Activity
You agree not to use the Services to:
- Host, distribute, or facilitate malware, phishing, fraud, scams, botnets, ransomware, or other malicious software;
- Conduct penetration testing, vulnerability scanning, stress testing, or attack simulation without explicit written authorization;
- Evade rate limits, resource caps, service limits, plan limits, or billing systems;
- Launder traffic, obfuscate origin of abuse, or relay harmful content;
- Engage in activities that materially degrade platform stability, security, or service quality for others.
We may suspend, restrict, or terminate access where malicious activity is detected or suspected; Services are used for improper commercial or abusive purposes; hosted software is insecure or not maintained; the client’s activities expose Orca Pings to legal, technical, or reputational risk; or usage exceeds applicable service or plan limits without required changes or upgrades.
Suspension may occur with or without notice where immediate action is required to protect platform integrity, clients, infrastructure, systems, or third parties.
Public Forums & Community Conduct
Orca Pings forums and community spaces are intended for constructive, topic-relevant discussion. This applies to all community spaces Orca Pings manages, including website forums, product communities, social media pages, groups, channels, comment areas, and other public or semi-public discussion spaces.
The following are strictly prohibited:
- Harassment, intimidation, threats, or aggressive language;
- Hate speech, discriminatory content, or targeted abuse;
- Disruptive behaviour intended to derail discussions or harm community participation;
- Commercial solicitation unrelated to the forum topic;
- Posting confidential, private, or proprietary information without authorization.
We reserve the right to remove content, restrict posting privileges, suspend accounts, or permanently ban users who violate community standards or pose a risk to platform health.
Confidentiality of Client Information
Orca Pings treats client information as confidential and commercially sensitive.
We agree to:
- Use client data only for legitimate business, operational, legal, and support purposes;
- Implement reasonable administrative, technical, and organizational safeguards to protect client information;
- Not disclose client information to third parties except as required by law, court order, or regulatory authority; to trusted service providers acting on our behalf under confidentiality obligations; or where disclosure is necessary to protect Orca Pings, its clients, or the public from harm.
Clients remain responsible for ensuring that any personal data they collect or store through Orca Pings Services complies with applicable privacy laws.
Pricing Adjustments, Annual Increases & Service Evolution
Annual Adjustments
Orca Pings reserves the right to apply annual pricing adjustments to all services and subscriptions to reflect inflation, increased operational costs, service improvements, platform upgrades, and business needs. Unless otherwise agreed in writing, pricing may increase by up to 5% annually.
Service Changes
From time to time, Orca Pings may modify platform architecture, service configurations, supported software versions, or minimum technical requirements. Clients may be required to accept reasonable upgrades or changes necessary to maintain security, performance, compliance, or sustainability of the Services.
Legal Compliance (Canada)
All users must comply with Canadian law, including but not limited to:
- Canada’s Anti-Spam Legislation (CASL);
- Privacy legislation;
- Intellectual property law;
- Criminal, regulatory, and consumer protection laws.
Violation of Canadian law may result in immediate suspension or termination of services and, where required, reporting to authorities.
Intellectual Property
All Orca Pings software, platforms, branding, and materials are owned by or licensed to Orca Pings. You may not copy, reverse engineer, resell, sublicense, or exploit any part of the Services without written authorization.
Disclaimers & Limitation of Liability
Services are provided “as is” and “as available.” Orca Pings disclaims all warranties to the fullest extent permitted by law and is not liable for indirect, incidental, consequential, or business losses arising from use of the Services.
Governing Law
These Terms are governed by the laws of British Columbia and the federal laws of Canada applicable therein. Any disputes shall be resolved exclusively in the courts of British Columbia.
Modifications to These Terms
Orca Pings may update, revise, or modify these Terms of Use from time to time to reflect changes in our Services, business practices, legal requirements, or operational needs.
When changes are made, the updated Terms will be published on our website with a revised updated date. Material changes may be communicated through the platform, account notifications, or other reasonable means where appropriate.
Your continued use of the Services after updated Terms are posted constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must discontinue use of the Services.
It is your responsibility to review these Terms periodically to remain informed of any changes.
Appendix A: Consulting & Professional Services
This appendix applies to consulting, advisory, implementation, systems design, marketing, technical, creative, and other professional services provided by Orca Pings.
All consulting and professional services may also be governed by separate service agreements, statements of work, proposals, estimates, or written project terms.
Unless explicitly stated in writing:
- Orca Pings does not guarantee business outcomes, revenue, performance improvements, or regulatory results.
- Clients remain responsible for business decisions, compliance, approvals, and implementation of recommendations.
- Advice is provided based on available information and assumptions at the time of delivery.
Appendix B: Software Platforms, APIs & Game Server Hosting
This appendix applies to Orca Pings software platforms, APIs, developer tools, hosted applications, game server hosting, alpha services, beta services, and experimental services.
- Availability and support may vary by service tier.
- Beta, alpha, early-access, or experimental services may be unstable, incomplete, or subject to change.
- Users are responsible for backups, data integrity, account security, and lawful use of hosted software, APIs, game servers, and related services.
We reserve the right to discontinue or materially alter experimental services.